Partnering for success: finao and Sydney Water's collaborative journey

In late 2019, Sydney Water embarked on a mission to revolutionise its procurement processes. The goal was to create an innovative shared purchasing directory that would streamline access to information on third-party goods, services, suppliers, and contracts. To bring this vision to life, Sydney Water partnered with finao, leveraging its expertise in delivering flexible and customisable digital solutions.

Overcoming challenges with tailored innovation

Sydney Water faced the challenge of integrating a customised solution into its existing IT and business ecosystems. They needed a platform that could adapt to their specific requirements without disrupting ongoing operations. The existing finao platform proved to be the perfect foundation. By combining its standard functionalities with rapid customisation capabilities, finao provided an immediately valuable solution. Within weeks, the solution was designed, developed and fully integrated, offering a seamless experience tailored to Sydney Water’s needs.

A collaborative and agile approach

At the heart of this success was a deeply collaborative relationship. finao and Sydney Water adopted an agile methodology, enabling iterative development cycles that prioritised Sydney Water's evolving business objectives. This approach ensured that the solution was not only functional but also aligned perfectly with operational priorities.

Our partnership with Sydney Water is a testament to the power of collaboration and innovation. By working closely with their team, finao were able to deliver a tailored solution in a fraction of the expected time.

Delivering tangible results

The partnership achieved remarkable outcomes. The new Shared Purchasing Directory (SPD) embedded in the existing Sydney Water platform has significantly enhanced procurement efficiency, improved supplier management, and set a new standard for operational excellence.

Looking ahead

finao remains committed to supporting Sydney Water's digital transformation journey. As technology and business needs evolve, finao will continue to deliver innovative, customised solutions that drive value and efficiency. Together, Sydney Water and finao are setting a benchmark for success in digital collaboration.

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